- On January 30, 2019
Buying any product can be tricky and challenging. These days, the market is full of options, and many healthcare centres struggle to select the best surgical products. From scalpel scissors, needle holders, haemostats (artery forceps) to cotton wound care necessities and heavy machinery, there are lot many items a healthcare centre purchasing manager must be knowledgeable about.
Because of the sheer amount of choice in the market, it’s even more crucial to take the time to research and finalise the best surgical products.
To help speed along this process, we have prepared 10 questions which will help you to buy the latest and the best surgical products and equipment on the market.
1) Are the manufacturers certified?
Certified suppliers give you assurance. They are committed to manufacture and deliver better and safer products. Surgical products deal with sensitive operations and treatments. If you are looking for quality products, you must buy from certified companies.
2) Has the product been tested, and does it function and perform as the literature and salesperson says it will?
Today almost anyone can bring a product to market. That does not qualify them to sell good surgical products. Try to know what their customers say about their products. Read the reviews, ratings and then take a decision. As these are the surgical products which deal with some serious surgeries, the buyers have to ultra cautious before making some decisions.
3) Who else uses the product in the industry, and what do they think of the product’s usefulness and performance?
There is another way to be sure of a product quality.
The best option is to consult with fellow healthcare professionals if they have used the products before. More than interviewing the salesperson, a session with the real users of the product will help you more where they have really used the products in patient care.
Medical centres and the surgeons who have used the product are your best resource on judging product performance. Contact people currently using the product and gather information as much as you need. It will be worth of investing and help you to stay away from the future hazards.
4) Is it Durable:
Most surgical products are bought in bulk. This is why a quick ground check on their durability is important. Ask yourself:
Will the instruments last longer with normal care?
Willthey rust quickly?
How much is their repair/replacement cost?
Will the instruments hold up over time?
Once you have a clear picture on their performances, durability and the tenacity, you can select from your options easily.
5) Are there any manufacturing defects or flaws:
Roll your sleeves and inspect each and every product carefully. A defect or flaw in your surgical instruments could mean life or death in a surgical setting. It will help you to understand the devices better and inspect them without any miss.
6) How good is the customer support:
Another important question to clarify before buying the surgical products. Does the manufacturer have a strong reputation for their customer support? If they are providing support, how extensive that will be?
A warranty is only as good as the company that backs the product. So make it your goal to purchase products from companies that are well established in the industry and also provide extensive customer support.
For every surgical shopping, it’s important to know What is the company’s ability to support the product into the future?
7) Do you require additional education or time to adapt with the product and will vendor provide that?
There has been major advancement in the medical industry in recent times.. Here is a challenge for you. Try to understand how much time will you or the surgeons need to adjust with the new techniques or the changes made in device.
In most ideal cases, the product vendor should support the initial product implementation. It will be wonderful if the vendors take the responsibility, provide some sort of training for the whole department or doing a “train-the-trainer” session.
Try to get such information to have a hassle-free on boarding of your new surgical products. In a large healthcare centres, training across all the resources can take lots of time and be extremely costly. Once you have clear understanding, you can buy better products.
8) Will the product require regular service and maintenance?
Here we are not just talking about the daily cleaning or regular polishing. Any surgical product needs that minimum care. We are talking about the major fixes.
How long will they provide service?
What will happen when they got broken?
Do they require some additional maintenance?
As you are dealing with sensitive equipment required for serious cases, any out-of-order instrument can cause serious damage to the patients and your business too. Talk to the vendor and know the product inside and out. Ask all sort of maintenance questions before investing your money. Share the knowledge with the person in charge of all the surgical products to ensure all the maintenance needs are taken care of.
9) Will the instruments make the surgeon’s provider’s job easier or harder?
It’s better to take your surgeons with you and encourage them to undergo a demo. Ask them how comfortable they are with the instruments to operate and save lives. If they give you a nod and smile, buy your stuff immediately. The instruments should talk in their hands, giving them the confidence to heal the disease, save lives.
10) Do the surgical instruments fit in your current budget?
With due respect to all the above points, at the end of the day everything boils down to your budget. Here the right question is to ask-
Is it a one-time expense or will the product need to be supported financially for years to come?
Many surgical instruments are long-term investment. Understand the need, understand the financial commitment each product carries and plan what the costs will be for the life of the product.
Try to know what will be preventative maintenance. Product supplies and repair cost when damaged. With all the answer, you will have better understanding of your instrument and you can buy the best surgical instruments. Surgical instruments are highly important and life-saving instruments. They are bought to save lives, take care of the patients and take your business to another level. Make sure you ask the right questions to the surgical products suppliers, manufacturers and vendors before making all the inve